Privacy Policy

Last updated: June 9, 2026

1. Information We Collect

ChipArc (“we”, “us”, “our”) collects information that you voluntarily provide when:

Submitting a quote request form
Contacting us via email or chat
Browsing our website (cookies and analytics)

Personal Data

Name and company name
Email address and phone number
Shipping address
Order and inquiry history

2. How We Use Your Information

Process your inquiries and provide quotes
Fulfill orders and arrange shipping
Communicate about your orders
Improve our website and services
Comply with legal obligations

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

Contract: To fulfill your orders and inquiries
Legitimate Interest: To improve our services and prevent fraud
Consent: For marketing communications (you can withdraw anytime)
Legal Obligation: To comply with tax and customs regulations

4. Cookies

Our website uses cookies to:

Remember your language preference
Analyze website traffic (Google Analytics)
Improve user experience

You can control cookies through your browser settings.

5. Data Sharing

We do not sell your personal data. We may share data with:

Shipping carriers (for order fulfillment)
Payment processors (for transactions)
Customs authorities (for international shipping)
Service providers (hosting, analytics)

6. Data Retention

We retain your personal data only as long as necessary:

Inquiry data: 3 years
Order data: 7 years (tax requirements)
Website analytics: 26 months

7. Your Rights (GDPR)

If you are in the EEA, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing
Data portability
Withdraw consent at any time

To exercise these rights, contact: privacy@chiparc.com

8. Images and Videos on This Website

This website may contain images and videos of employees, facilities, and products. These are used solely for business presentation purposes. We have obtained necessary authorizations from all identifiable individuals.

If you see your image on this website and wish to have it removed, please contact: privacy@chiparc.com

9. International Data Transfers

As a China-based company, your data may be transferred to and processed in China. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

10. Contact Us

For privacy-related inquiries:
Email: privacy@chiparc.com
Company: ChipArc Electronic Components
Address: Shenzhen, Guangdong, China